Last updated: 6 October 2026
Who we are
AWE Cleaning provides domestic cleaning services. For privacy questions or requests, contact natalie.awe.cleaning@gmail.com or 07702 015880.
Information we collect
When you request a quote, booking or general enquiry, we may collect your name, phone number, email address, property address and postcode, service details, booking preferences, parking/access information, key-collection preferences, special requests and notes. We also keep booking references, job records, invoice/payment status and payment references where relevant.
The website also records basic page-load information for AWE Cleaning's own traffic totals, such as the date/time of a page load. We do not use those page-view logs to identify individual visitors.
How we use your information
We use your information to provide quotes, manage booking requests, schedule and carry out cleaning work, contact you about your service, take and reconcile payments, maintain business records, respond to enquiries, prevent booking clashes and improve how the website works.
We generally rely on taking steps at your request before entering into a service agreement, performing our agreement with you, complying with legal/accounting obligations, and our legitimate interests in running and protecting AWE Cleaning. We do not use your details for unrelated marketing unless you have asked for or agreed to it.
Who we share information with
Cloudflare hosts and protects this website and passes booking requests and enquiries to our Google services. We use Google services to operate email, spreadsheets and the AWE Cleaning calendar. Payment instructions are provided privately by email. We may also share information with professional advisers or public authorities where this is necessary or legally required. We do not collect card details on this website.
How long we keep information
We keep enquiry information only for as long as it is useful for dealing with the enquiry. Customer, job, invoice and payment records may be kept for longer where they are needed for ongoing service, accounting, tax, legal claims or business records. Records supporting Self Assessment may need to be kept for at least five years after the relevant 31 January filing deadline.
Your rights
Depending on the circumstances, you may have rights to ask for access to your personal information, correction, deletion, restriction, portability, or to object to certain uses. Some rights do not apply in every situation. You can contact AWE Cleaning using the details above. You also have the right to complain to the UK Information Commissioner's Office (ICO).
Cookies and external services
AWE Cleaning does not intentionally use advertising or behavioural-tracking cookies on this site. Our hosting and security providers may process technical connection information to deliver and protect the service. The form stores a request reference in your browser for the session to help prevent accidental duplicate submissions; this does not contain your contact or property details. If AWE Cleaning adds non-essential analytics or advertising cookies in future, this notice will be updated and consent will be requested where required.
